Village Hall User Guide
Welcome to the Village Hall. These notes are to help make your booking enjoyable and trouble free.
The key to the hall is in a push-button combination locked key box in the foyer. You'll find the code in our booking confirmation email. Please lock the hall when you leave and replace the key in the box. For security you can lock the hall door from the inside when you are occupying the building. The rear entrance door also has a key box with the same combination as the front door key.
As hall hire does not extend to the first floor bunkroom unless previously arranged, please ensure that hall users (especially children) do not go upstairs - the room may already be occupied by or set up for the arrival of bunkroom users. The public toilets at the front of the building are managed by the Hall Trustees. They are open 24 hours a day.
When you arrive, familiarise yourself with the location of the fire exits, fire extinguishers and first aid kit. Keep the fire exits clear at all times. Nothing should be left in the corridor or stairs to ensure these routes are clear.
If the fire alarms go off, ensure everyone leaves the building immediately. The muster point is on the village green by the phone box. Call the Fire Brigade by dialling '999' from the phone box on the village green. Contact one of the people listed at the end of this Guide.
The heating is controlled from timers in the boiler room, which should have been pre-set for your visit. All the radiators have thermostatic valves. Adjust these to give the level required in the parts of the building you are using. When you leave, please turn the valves down to their lowest setting. The hall takes 30 - 60 minutes to warm up, depending on the weather.
WiFi and mobile reception
The WiFi is free to use. The password "gvh-wifi" is also displayed on the notice board in the foyer. If it doesn't work, check that the router on the window sill in the main hall hasn't been switched off accidentally! Please note there is no mobile phone reception in the village centre. You can normally get a signal on higher ground just outside the village.
Your use of the kitchen is shared with any bunkroom users booked in at the time of your hire.
Hot water for hot drinks is supplied from the wall-mounted boiler. Switch this on in the cupboard next to it and wait for it to heat up (10 - 15 minutes). Use the kettle for small quantities. Feel free to use the tea / coffee / sugar in the cupboard. There's some basic food supplies for unexpected visitors in the kitchen cupboard and in the freezer.
The cooker needs to be switched on at the socket on the wall. The fridge/freezer is normally left switched on. See separate instructions for the dishwasher.
To raise and lower the shutter, turn and hold the key-switch in the appropriate direction. Keep the shutter closed when not in use.
First Aid etc.
In an emergency dial 999 from the phone box on the village green. There is a First Aid Kit in the kitchen. If any incidents occur while you are using the hall, please record the details in the accident book which is in the first aid kit.
There is a Minor Injuries Unit at Alston Hospital, open 8am to 10pm. Phone 01434 381218. The doctors' surgery in Alston can be contacted on 01434 381214.
The shower room gets very steamy as the ventilation fan only runs when the lights are on. It's OK to leave them on for an hour or so after you've used the showers. The showers don't drain very well because of the poor slope of the floor. We're working to fix this, but in the meantime please use the squeegee to shift as much water into the drain as possible.
Should you need to dry out wet clothing, you can use the spin dryer and the hangers. The dehumidifier works on a timer and will get clothing quite dry overnight, although you may need to empty its collection tray. Please keep the window closed when using the dehumidifier or you'll end up trying to dry the whole village!
If your hire includes overnight use of the bunkroom, please use the pillowcases if you use the pillows, and pop them in the laundry basket before you go. If you have reserved bedding for your stay, it should be laid our ready for you. Again, please put used sheets and duvet covers in the laundry basket when you leave.
When you leave
Please leave the hall as you would wish to find it, though we don't expect visitors to clean the public toilets. Cleaning materials can be found in the cupboard in the drying room.
Take as much of your rubbish away with you as you can. Put any other rubbish, and kitchen waste, into a blue rubbish bag (which we have to pay for), and leave it outside the front of the hall.
As the hall cleaner may not be in for a day or two, please turn all the radiator valves to '0', turn off all the lights and close the windows and doors. Please return the key to the keysafe.
In the event of a problem, caretaker Brian (Garrigill House, opposite the village hall) is usually on hand. The following list of contacts is also displayed on the noticeboard inside the main entrance.